Returns & Exchanges
At Playroom Collective, we want you to love every piece you wear, but if something isn't quite right, we accept returns on unworn items within 30 days of delivery. Our goal is to make your shopping experience as seamless as possible, ensuring you find the perfect fit for your wardrobe.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing